Transform Your Business With SCS Unified Communications
Industry Specific Origins and Expertise
At SCS, we tailor every communication systems to fit the needs of the industries we serve. Whether you’re a home service provider, a busy retail showroom, or both, these solutions cut call losses, boost customer satisfaction, and keep your team connected across all channels.
Powerful Features on Day 1
Your new platform will put you in control with tools like Listen, Barge, Whisper, and live call transfers. You’ll get call recordings and performance dashboards to keep your team up to speed. Monitor agent activity, track KPIs, and coach in real time to improve quality and accountability.
Listen, Barge-in, and Whisper
Monitor live calls to coach agents and step in to assist when needed
Call Recording
Get full visibility for training and quality control with your detailed call recordings
Live Panels and Stats
Track agent status, queues, call stats, and more – all in real time with no delays
Real-Time Visibility
Status indicators and performance dashboards for proactive management
Never Miss a Call Again – Watch Your Business Thrive
Every missed call is a missed sale, a lost customer, or a hit to your reputation. Your new system answers every call and ensures you can build trust, close more deals, and stay connected.
Unlimited Simultaneous Calls
No busy signals, no missed calls. SCS lets you handle every sales or service call without limits.
Omni-Channel Capabilities
Reach customers by voice, chat, or text: meet your customers where they are on any channel.
Professional Grade Communications Tools
SCS is a communications hub with the tools you need to run a sales and service department.
Meet SCAI (Sky): Service Company Artificial Intelligence
SCAI is more than just an AI-powered call taker – it’s a game-changing communications assistant designed specifically for service companies. Built to capture and convert high-value customer interactions when your team can’t, SCAI ensures you never miss another opportunity. In addition to servicing every customer, SCAI can also service multiple customers simultaneously.
Whether it’s after hours, on holidays, or during peak call volume times, SCAI answers the phone, qualifies the caller, captures the lead, and logs everything -seamlessly and intelligently.
Top-Tier Support Provided by Fellow Servicers and Dealers
When challenges arise, you need answers fast. Our certified engineers solve issues in hours, not days. We focus on keeping your business running with a support team grounded in proven best practices.
Industry Specific Consulting Included
We go beyond your typical phone system, rather we build custom communication solutions for your specific requirements. You’ll work directly with experts who bring decades of industry experience to every project.
Offering guidance to help streamline your operations and improve efficiency, it’s another part of the service. It’s who we are.
Intelligent, Deep Software Integrations
SCS Unified Communications connects directly with various business management and point of sale software, tying your communication tools to the platforms your team already uses.
Agents get caller info before they even pick up, recordings are accessible right inside the software, and more. Everything stays in sync, so your team works faster with less effort.
Full Visibility into Agent Performance and Trends
Your system will give you an insight into what your team is doing well and what could be better. Built-in analytics show how your team is performing, so you can improve results, spot trends, and keep workloads balanced.
Want to Learn More?
If you’re interested in learning more, click the button below to contact us. We’ll discuss everything from your particular business needs, your current communications strategies, and what we can do to make your operations more efficient. We provide a live consulting meeting and demo for each and every new customer, so you’ll see our products and offerings before you sign up for anything.