Features
Our communications platforms come with a plethora of features designed to allow you to take full control of all of the aspects of your telecommunications. Although we have too many features to list here, a few of the more prominent ones are:
- Call Recording and Retention
- Unlimited Queues, Ring Groups, and Extensions
- Full flexibility over how calls are routed and handled
- Customizable Prompts, Menus, Auto Attendants, and Digital Receptionists
- Mobile Applications/Desktop Softphones (Work Anywhere!)
- Detailed Call Reports
- Detailed Agent Statistics
- Built in SMS, Live Chat, and Facebook Messenger Integrations
- Granular Control Over Call Recordings
- Full Internal Chat System
- Real-Time Call Monitoring Including Listen, Whisper, and Barge-In
- and Many, Many More!