Introducing SCS UC
SCS UC is an add-on to SCS Communications that allows you to have your text messages, website live chat messages, and Facebook messages delivered directly into your SCS Communications system. When your business receives a text message, live chat message, or Facebook message, it’s delivered to your mobile application as well as your web client. Respond to texts, live chat, and Facebook messages anywhere!
Please Note: This product is in beta and will be ready for launch as soon as possible. Pricing and other details will be released as the launch is finalized. This page is not intended to be a full representation of this product; many other features and capabilities are not shown here.
We are continuously working on new services, so keep an eye out for many more exciting enhancements to come!
Claim conversations, Transfer conversations, and Resolve conversations for efficient communication between your team and customers.
Keep all of your communication in one place without leaving your SCS Communications system or navigating to another service or interface.
Save your customer’s names and account numbers as contacts so agents can easily reference their account in your business management software.
With the mobile application, you can work from anywhere with no compromises. Handle multiple voice calls, SCS UC messages, internal chats, and more within 1 application.
Messages are delivered instantly and notifications appear in your phone’s notification bar just normal text messages to your cell phone number do.
Conversations are archived indefinitely, so just like your call recordings, you can use these messages to verify EXACTLY what was said to an agent or a customer.
Already an SCS Communications Customer and Want to Beta Test for Free?
We need current customers to provide feedback before we launch. If you’re interested, please submit a ticket using the SCS Support Portal and we’ll be sure to get back to you as soon as we can. Customers will be selected based on a first come, first serve basis.
Not an SCS Communications Customer Yet? Contact us to Sign up or Book a Demo!
If you’re interested in becoming a customer, or just want to get a feel for what we do and how it works, don’t hesitate to contact us.