Features

Our communications platforms come with a plethora of features and options designed to allow you to take full control of all of the aspects of your telecommunications. Although we have too many features to list here, a few of the more prominent ones are: 

  • Call Recording and Retention
  • Unlimited Queues, Ring Groups, and Extensions
  • Full flexibility over how calls are routed and handled
  • Customizable Prompts, Menus, Auto Attendants, and Digital Receptionists
  • Mobile Applications/Desktop Softphones (Work Anywhere!) 
  • Detailed Call Reports
  • Detailed Agent Statistics
  • Built in SMS, Live Chat, and Facebook Messenger Integrations
  • Granular Control Over Call Recordings
  • Full Internal Chat System
  • Real-Time Call Monitoring Including Listen, Whisper, and Barge-In
  • and Many, Many More! 

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